All products are subject to availability. Once an order is placed you will receive an email confirmation containing the details of your order. Upon your order being approved and processed for shipment, you will receive a second email containing your tracking number along with confirmation that your order has been dispatched.

We reserve the right to limit the quantity of products we supply. We also reserve the right to alter the terms or duration of any special offers or sale promotions. While we make every effort to only display items that are currently in stock and available to ship there may be instances from time to time where we run out of stock in an item. In these instances your item will be cancelled and a member of our customer service team will notify you. Items in your shopping basket are not reserved and may be purchased by other customers.

Our goal is to deliver your purchase as quickly as possible. All orders within the domestic US will be shipped on business days (Monday through Friday, excluding holidays). All merchandise orders are fulfilled within 24 hours of receipt of your order. Orders received after 1:00 PM PST are shipped the following day. All orders received after 1:00 PM on Friday will be shipped the following Monday. We observe all national holidays. The exact shipping cost for your order will be added and displayed at checkout.

CHANGES/CANCELLATIONS

Once an order has been placed on our website we are unable to modify or cancel the order for any reason. Please refer to our return policy and return your purchase once you have received your order if you wish to return or exchange an item.

PRODUCTS

All features, content, specifications, products and prices of products and services descripted or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in lawful manner. 

GIFT CARDS

Your Chapter E-Gift Card number can only be used to purchase merchandise on-line at joinchapter.com. More than one gift card can be used towards your purchase. All sales, promotions and discount codes may not be used to purchase E-Gift Cards.  All E-Gift Cards are final sale and you will be charged for their full value at checkout.  All E-Gift Cards will not be returnable or exchangeable for cash.  You may not add value back onto this E-Gift Card, nor redeem it for cash. An E-Gift Card cannot be used to purchase another E-Gift Card.

When you make a purchase on-line at joinchapter.com your E-Gift Card number, the value of your purchase plus any shipping/handling fees and sales tax, if applicable, will be automatically deducted from your E-Gift Card account. You may check any remaining value at checkout and/or by emailing sales@joinchapter.com. Purchase amounts that exceed the value of the tendered E-Gift Card will require a credit card for the balance due.

For any returns that have been pre-approved with an RA number, and if you paid with a E-Gift Card, the debited amount will be issued in the form of new E-Gift Card card, enabling you use toward future purchases.

Please safeguard your E-Gift Card number. The bearer is responsible for its loss or theft.  Your E-Gift Card will not be replaced or refunded if lost or stolen. Chapter, joinchapter.com and its affiliates are not responsible for lost E-Gift Cards.

If you need assistance, please email Customer Service at sales@joinchapter.com. Your E-Gift Card number is required for all Inquiries.

E-Gift Card numbers do not expire

PRICING AND PAYMENT

All prices displayed on our website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will consider your order cancelled. Chapter accepts the following forms of payment for online purchases:

American Express
MasterCard
Visa

Login to manage your shipping and billing address and view order status.